Our Services

Engage Your Audience 24/7 to Foster Brand Advocacy

Your brand deserves more than automated replies. Build genuine connections that drive loyalty and word-of-mouth.

Get Started See Our Process
Community Management - famefact Dubai
< 5min
Average Response Time
Famefact Operations Data
97%
Positive Sentiment Rate
Client Community Analytics
3.2x
Increase in Brand Mentions
Social Listening Reports

What We Deliver

Engage with your audience 24/7 to foster brand advocacy. Turn passive followers into active brand ambassadors.

24/7 Response Coverage

Round-the-clock monitoring across all time zones—critical for Dubai's international audience.

Native Language Support

Arabic (Khaleeji, Levantine, Egyptian dialects) and English community managers.

Crisis Management

Rapid response protocol for negative comments, PR issues, and reputation management.

Proactive Engagement

We don't just reply—we start conversations, foster discussions, and build community.

See Our Team in Action

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Community Management team at work 3
Our Work in Action

Community Management Portfolio

Watch how we deliver exceptional results for brands across Dubai and the Middle East.

Showreel

Community Management

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Our Proven Process

A structured approach that delivers consistent, measurable results.

1

Brand Voice Training

Deep immersion in your brand personality, FAQ database, and escalation protocols.

2

Response Framework Setup

Custom response templates, approval workflows, and crisis management plans.

3

24/7 Monitoring

Real-time tracking of mentions, DMs, comments across all platforms.

4

Engagement Execution

Thoughtful responses, proactive outreach, and community building activities.

5

Sentiment Reporting

Weekly analysis of community health, trends, and improvement opportunities.

What You Get

Every engagement includes these core deliverables, customized to your specific needs.

Brand Voice Documentation
Response Template Library
24/7 Comment & DM Management
Crisis Management Protocol
Weekly Sentiment Reports
Monthly Community Health Scorecard
User-Generated Content Curation
Escalation & Approval Workflows

Investment Levels

Real Results

See what we've delivered for brands like yours.

HealthcareHealthcare Clinic Chain
45% increase in appointment bookings from social
"The community team handles sensitive health questions with professionalism and empathy. Our patients feel heard."
View All Case Studies

Platforms We Master

InstagramFacebookTikTokLinkedInTwitterWhatsApp Business

Frequently Asked Questions

Everything you need to know about our community management services.

Frequently Asked Questions

Our target is under 5 minutes for urgent queries and under 30 minutes for general comments during peak hours. 24/7 coverage ensures no message goes unanswered.
We undergo extensive brand training, create detailed voice documentation, and have weekly alignment calls to ensure consistency.
Absolutely. We have escalation protocols for sensitive topics and can activate crisis management playbooks within minutes.
Yes, we manage DMs, comments, story replies, and can integrate with your CRM or support ticketing system for seamless handoffs.

Explore Related Services

Maximize your impact with our complementary offerings.

Social Media Marketing

Strategic management of your channels across Instagram, TikTok, and LinkedIn. We don't just post—we create holistic ecosystems that convert followers into loyal customers.

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Content Creation

High-end visual storytelling. Photo & video that captures the luxury aesthetic of Dubai brands and converts attention into action.

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Paid Advertising

Precision targeting to reach High-Net-Worth Individuals (HNWI). Maximum ROI on every dirham spent.

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Ready to Transform Your Community Management?

Book a free strategy session with our experts. No commitment, just insights.

Response within 24 hours • No obligation